The ideal candidate will have a broad range of skills and experience ranging from cloud computing environments; coding in common data science languages such as Python, Scala, R; experience working with open source or commercial data science notebooks; and project management skills to drive issues and projects to successful conclusions. You will have the insight and leadership skills to resolve customers’ business challenges using the Zepl solution. You will also have excellent verbal and written communication skills to connect with a wide variety of technical and executive audiences via PowerPoint, white board, and video conferencing.

Your teammates have the flexibility, adaptability and willingness to jump in and do whatever needs to get done to make Zepl and our customers successful. You will engage with the data scientist, data engineer, and data analyst community to train, evangelize, and suggest ways they can be more efficient with Zepl.

Roles and Responsibilities

  • CSA will assist customers implement and configure the Zepl solution and train their team of data scientists, data engineers and data analysts on the best practices of the Zepl platform
  • CSA will be an expert with the Zepl product and evangelize its usage and adoption at our customers
  • CSA will be in frequent contact with customers to monitor usage and successful adoption of the Zepl solution
  • CSA will host quarterly business reviews to discuss alignment of customer’s business goals with Zepl’s product strategy and roadmap
  • CSA will be responsible for building a long-term relationship with customers and becoming their trusted advisor on all things Zepl
  • CSA will be comfortable and confident delivering post-sales product demos to showcase the functions and features of the product to drive understanding an adoption
  • CSA will be Zepl’s internal customer advocate representing the needs and interests of our customers while respecting and representing Zepl’s business plans and strategies
  • CSA will be responsible for listening for expansion opportunities at customers where the Zepl solution can add further value

Main Competencies

  • 4+ years in a data science role within a company using data science to solve their business problems
  • Analytical skills to develop creative solutions to complex issues
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Strong desire to be a leader and member of a collaborative team across Customer Success, Engineering, Product Management, and Sales to drive success at our customers
  • Strong project management skills to ensure successful completion of implementations and issue resolution
  • Familiarity with programming languages used in data science such as Python, R, Scala, SQL
  • Comfortable presenting in front of teams and facilitating meetings

Desired Skills

  • Familiarity with the consultative sales process in the enterprise analytics or data science technology marketplace
  • Familiarity with data visualization libraries such as Plotly, Matplotib, Nivo;
  • Familiarity with Spark
  • Experience managing politics and complexities of large organizations
  • Experience being an influencer able to get things done without the requisite authority
  • Enjoys teaching, mentoring, coaching others
  • Willing to travel up to 25% of the time visiting customers or participating at trade shows

Industry Experience (Desired, not Required)

  • Hardware or Software Technology
  • Financial Services (Banking, Insurance, Finance)
  • IoT-related industries
  • Life Sciences (Pharma, Medical Devices)

Seniority Level

  • Mid Level